RETURNS
To be eligible for a return, all items must be returned in their original, unworn condition with tags attached within 14 days from the date of delivery. All items must not be damaged, altered or washed and have no makeup stains to be eligible for a return.
To submit a return, please contact customercare@selfestudios.com.au with your order number and reason for return. Once received, your request will be reviewed in line with our returns policy. If accepted, we’ll provide instructions on how to proceed.
Upon receipt of return to SELFE headquarters, your item will be assessed and you will be notified of the outcome.
Full price items:
SELFE agrees to offer a refund, credit note or exchange within 14 days from the date of delivery. If eligible for a refund, $8 will be deducted for shipping. Free domestic exchanges and returns for a credit note are available.
Temporary promotion on full price items:
SELFE agrees to offer a credit note or exchange to the value of the purchase within 14 days from the date of delivery. Sale items are not eligible for a refund unless deemed faulty.
Sale/Markdown items:
SELFE agrees to offer a credit note or exchange to the value of the purchase within 14 days from the date of delivery. Sale items are not eligible for a refund unless deemed faulty.
Final sale items:
SELFE does not accept any returns (inclusive of refunds, credit notes or exchange) for final sale items unless deemed fault. These items have been marked down to clear. This includes already reduced items purchased with a further discount or items marked as final sale.
International Returns:
All policies above for full price, sale/markdown and final sale items apply for international customers. Please note that international online returns for change of mind will be at the customer's expense.
Faulty Items:
At SELFE we pride ourselves on quality products, we apologise if you have received a faulty item. If you believe you have received a faulty item please contact customercare@selfestudios.com.au